We offer first-class inbound and outbound services, specializing in customer support and survey solutions. Our goal is to support businesses and customers alike by developing fair, efficient, and tailored communication solutions that meet your specific needs.
At CALLIENTX, your customers are our focus. Through professional and human-centered communication, we ensure your clients receive the best possible support. We operate under fair working conditions to build sustainable and trustworthy partnerships.
Our Values
​
Our Mission
Our mission is to connect people through honest and open communication. We believe that conversations build bridges and foster understanding. With innovative inbound and outbound solutions, we simplify processes and strengthen customer relationships.
Our goal: to help you achieve business success through efficient and personalized communication.
Our Vision
Our vision is to create a fair, creative and innovative industry. We strive to offer our employees fair benefits and a balanced work-life. We develop creative strategies and set new standards in order to actively shape the future of the communications industry.
Fairness
​Fairness is the foundation of everything we do. We strive to build lasting relationships with our clients, partners, and employees based on respect, loyalty, and transparency. By ensuring fair working conditions, we create sustainable value for everyone involved.
Explore the Industries We Serve
Discover the diverse sectors in which CALLIENTX is active – and join us on an exciting journey through the world of professional communication.
Our shared goal: delivering top quality and driving sustainable success across industries.
Explore the business areas we cover:
1. Technology: Innovation that Keeps Pace
​Technology is an ever-evolving industry – and we evolve with it.
With innovative solutions and a strong focus on challenges, we help companies like yours succeed. We start by identifying key pain points so your product can make a strong entry into the tech world. Then we develop user-friendly software tailored to your exact needs. Finally, we help bring your product to market – unlocking its full potential.
With in-depth market research and data analysis, we provide the insights you need to lead in the digital age.
2. E-Commerce: Service that Drives Online Growth
As e-commerce continues to grow, so do the expectations for excellent customer service.
We help digital retailers provide fast, personal, and solution-oriented support to their customers. From product inquiries to order tracking and return management, we handle communication via phone, email, or chat – ensuring customer satisfaction and long-term brand loyalty.
3. Telecommunications: Service That Connects
In the fast-paced world of telecommunications, dependable support and quick solutions are key to customer satisfaction.
We support providers of mobile, broadband, and fixed-line services with expert handling of tariff inquiries, contracts, disruptions, or technical questions – always professionally and efficiently.
4. Education: Service That Supports Learning
Whether it's schools, universities, or online academies – wherever knowledge is shared, clear communication is essential.
We provide professional support from the first inquiry through to enrollment and beyond. Our team answers questions about courses, schedules, enrollment, or technical access clearly and helpfully – by phone, email, or chat.
Great service is part of education – and it starts with listening.
5. Health Insurance: Trust Begins with Communication
Healthcare is personal – which makes reliable and empathetic customer service all the more important.
We assist public and private health insurers with day-to-day communication, handling inquiries about benefits, membership, certificates, premiums, and digital services.
Our goal: to build and maintain trust, every single day.
6. Sports & Lifestyle: Service That Moves Brands
Whether you're a sporting goods manufacturer, fitness brand, or event organizer – strong communication is essential.
We support companies in delivering a top-tier service experience. From product inquiries to orders, returns, complaints, and campaign hotlines – we’re the voice of your brand across all touchpoints.
Because powerful brands need powerful voices.
7. Automotive Industry: Customer Service That Drives Loyalty
Whether you're a car manufacturer, dealership, workshop chain, or mobility service provider – technology isn’t everything. Trust and excellent customer care are what truly move people.
We handle appointment requests, service questions, leasing, warranties, and much more – via phone, email, chat, or social media.
Mobility starts with communication – and we get your message on the road.
8. Travel Industry: Service That Opens Worlds
Whether traditional travel agencies, online platforms, or niche tour operators – fast, reliable, and personal service is crucial in the travel sector.
We support your customers throughout their journey: from the first inquiry to booking, rebooking, or cancellations. We also provide information on travel regulations, visas, or luggage – always friendly, multilingual, and efficient.
Great journeys begin with great service – and that’s exactly what we deliver.
9. Energy: Service That Powers Trust
Whether it’s electricity, gas, or renewable energy – in this essential industry, service must be fast, reliable, and clear.
We manage customer interactions around tariffs, contract changes, meter readings, billing, or service disruptions – via phone, email, or chat.
Because energy supply doesn’t end at the plug – it begins with great service.
10. Public Sector: Service That Connects Citizens
Clear, accessible, and people-centered communication is vital for modern public services.
We support public authorities and administrative bodies in responding to citizen inquiries quickly and competently – from form assistance and appointment scheduling to application status and procedural questions.
We emphasize data privacy, respectful communication, and efficiency – to help create a modern administration that’s truly close to its people.